In the recent PMG Business Improvement study (2nd quarter 2025), Ian Taylor has been highlighted as the absolute leader in customs agent satisfaction with the digital systems used by shipping companies in Chile for various documentary processes, thanks to the innovative Digital and Automatic Container Release System developed by Smartflux, which is used by one of its major representatives in Chile and confirms the shipping agency’s commitment to operational excellence and customer experience.

“This recognition reinforces our commitment to offering cutting-edge technological solutions that facilitate and optimize logistics processes for our customers,” said José Groetaers, Business Manager at Ian Taylor in Chile.

The PMG survey, conducted during the second quarter of 2025, evaluated various digital systems used by shipping companies with which customs agencies interact to release container cargo. Ian Taylor ranked first in all categories, with an overall rating of 88%.

The main indicators evaluated are:

• Strategic Indicators.
• General Indicators.
• Customer Journey Indicators.

The Smartflux digital system used by Ian Taylor not only guarantees faster and more efficient processes, but has also become a quality standard in the logistics sector in Chile. It should be noted that this system allows the release of import containers as well as export BLs, providing its customers with a complete 24/7 solution.

PMG Business Improvement, with more than 20 years of experience in nine countries in the Americas, validates these results after analyzing end-user opinions, highlighting Ian Taylor’s solid position as a leader in innovation and satisfaction.